Keep Customers Engaged with Webchat
Let’s be honest: The days of picking up the phone to call a business are fading fast. Who actually enjoys the endless hold music, waiting for someone to answer, only to be transferred to another department and start all over again?
It’s no wonder that more and more consumers are shifting away from phone calls and opting for faster, more convenient ways to connect. Webchat, texting, and other digital interactions are taking over—and for good reason.
The Rise of Webchat and Texting
We live in an age of instant communication (and gratification). If you’re like most people, you probably scroll through your phone and think, “Is there a quicker way to get this done?” Consumers want convenience, and there’s nothing more convenient than sending a quick message and getting an answer quickly.
Webchat and texting allow people to multitask. You can ask a question while you’re in line for coffee, during a meeting (we won’t tell), or even in the comfort of your own home without carving out time for a full conversation.
Meet Robin—Your AI Assistant with BeCreative360’s Webchat Service
With BeCreative360’s webchat service, you’re not just offering your customers a better way to communicate—you’re giving them “Robin,” an AI assistant who’s always ready to engage.
Your Robin works 24/7, instantly responding to inquiries, handling basic customer questions, and even setting appointments when needed.
Whether your customers are asking for pricing, checking the status of an order, or need help with something else, Robin’s got it covered—even when you and your team are unavailable.
Here’s how it works: Customers can start a conversation right from your website using the chat widget. If they need to step away, no problem—Robin will keep the conversation going via text so your customers can pick it back up whenever they’re ready.
With BeCreative360’s webchat service and your very own Robin, you’ll be able to:
- Instantly respond to inquiries, giving customers the fast answers they crave
- Keep customers engaged, even when your team is busy or off the clock
- Offer real-time support with an automated yet personable touch
- Build stronger relationships by providing a seamless, always-available way to connect
Our webchat service ensures you’re always within reach, offering your customers the convenience and personalized service they want without ever having to pick up the phone—except to text you.
Ready to Transform Your Customer Experience?
Learn how to keep customers engaged with webchat—without the hold music!
